WPLC Annual Regional Meeting 2012

Date: October 10, 2012

Time: 10:00 am - 3:00 pm, Registration begins at 9:30

Location:
Horizon Conference Center
6200 State St
Saginaw, MI 48602   Directions

CEUs: .5

Cost:
$35 / WPLC Members; $45/non-members

Agenda   

Welcome

Approval of Minutes

Director’s report

10:00-12:00     Customer Service.  Bill Schroer
                      How to provide excellent service to patrons. 

12:00-1:00       Lunch

1:00-2:00         Customer Service.  Bill Schroer
                       How to provide excellent service to patrons. 

2:00-2:20         Mimi Bell, Editor, Great Lakes Bay Regional Lifestyle
                       Magazine         
                       What is the Great Lakes Bay Regional Lifestyle
                       Magazine?  Come and find out.

2:30-3:30         Anne Seurynck, Attorney, Foster, Swift,
                       Collins & Smith  “Ask the Lawyer”
                       Bring your legal questions for Anne – and get answers. 

3:30-3:45         Evaluation